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Terms & Conditions

Your Contract with Paradise Vacations

Your contract is with Paradise Vacations, a fully- bonded holder of air travel organiser's licence (ATOL), licensed by the civil aviation authority ATOL license No. 6204. Only flight-inclusive holidays are covered by this ATOL license.

All the holidays in this website are sold subject to the following conditions;

Your Financial Protection

Many of the flights and flight-inclusive holidays on this website  are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme But ATOL protection does not apply to all holiday and travel services listed on this website]. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Once a booking is made with us, the party leader must complete and sign a Booking Form accepting on behalf of all your party the terms of these Booking Conditions and pay a deposit of Ten per cent per person. [N.B. deposit is payable for all tailor-made and Christmas/New Year holidays]. For bookings within 6 weeks of departure, the full payment becomes dueimmediately upon verbal confirmation and subsequent cancellation will incur Cancellation Charges as set out in paragraph 5. Your booking is considered definite and a contract will exist between you and Paradise Vacations only when the deposit have been received and a Confirmation Invoice sent to you. No contract will exist between us prior to our issuing the Confirmation Invoice. A Final Invoice will be sent to you approximately 10 weeks before your departure date and payment will become due 8 weeks prior to your departure date. If the balance of your price of your holiday is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charges set out in paragraph 5. We reserve the right to increase the prices published in this website prior to the time that you book your holiday. Any increase in price will be advised to you before you book the holiday. Once you have booked your holiday and received our Confirmation Invoice, unless you pay in full under the terms of our Early Booking Guarantee (see below) surcharge may apply. Please see paragraph 4 below.

The price of your travel arrangements is subjected to surcharges for increase in: transportation costs (e.g. fuel); scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and Paradise Vacations; Government action, such as increase in VAT or any other Government-imposed increases; currency in relation to adverse exchange rate variations. Even in this case, Paradise Vacations will absorb an amount equivalent to 2 % of the confirmed holiday price, Only amounts in excess of this 2% will be surcharged If this means paying a surcharge of more than 10% on the previously confirmed and invoiced holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel for such a reason, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

You (or any member of your party) may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown in the following table: Days Before Departure Cancellation Charge(Shown as a % of the holiday price) 43 days or more Deposit only42-29 days 50% of holiday cost28-15 days 75% of holiday cost14-7 days 90% of holiday cost6 or less days 100% of holiday cost Special cancellation conditions apply for Easter , Christmas/New Year holidays. Once your holiday has commenced, no refund or part refund or unused portion of your holiday will be repaid in the event of cancellation by you. Insurance premiums are not refundable. If the reason for cancellation is covered under the terms of an Insurance Policy, you may be able to reclaim these charges. We strongly recommend that you take advantage of our special insurance scheme, which is comparatively priced. This insurance cover is applicable only if taken at the same time as booking. In the event of your arranging your own travel insurance, you must provide us with details. Such insurance should be of at least same standard as our recommended insurance.

If, after our Confirmation Invoice has been issued, you wish to change any part of your holiday arrangements, or to change to another of our holidays, or to change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the Booking Form at least 8 weeks before departure. This must be accompanied by a payment of £40 per booking to cover our administration costs, plus any additional holiday cost incurred. Alterations can not be made within 8 weeks of departure. Any such request for alteration will be treated as a cancellation of the original booking and will be subject to the Cancellation Charges set out in paragraph 5 above. Please note that certain travel arrangements, e.g., Apex tickets, are subject to the carrier's conditions of the carriage and can not be changed after a reservation has been made; any alteration request will incur a 100% cancellation charge.

It is unlikely that we will have to make any changes to your holiday, but we do the plan the arrangement many months in advance. Occasionally, changes may have to be made (e.g., to itinerary, hotel accommodations, flights or other arrangements), which we reserve the right to make at any time. Changes are normally minor (such as flight times or suspension of certain hotel facilities) and we will advice you or your Travel Agent at the earliest possible date. If your accommodation has to be changed, we will do out utmost to provide accommodation of a similar or higher grade. Flight timing and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Important Notesa)Compensation payments will not apply if payment of your holiday has not been received by Paradise Vacations by the stipulated payment date.

a)The descriptions and information contained in this brochure are based upon the latest information available at the time of publication. However, changes may occur as hotels are always updating facilities, but when material changes are made, we will inform you as soon as possible if there is time to do so.
b)When you travel with an airline, the conditions of the carriage of that carrier apply, some of which may limit liability. This brochure is the responsibility of Paradise Vacations and is not issued on behalf of. Nor commit the airlines mentioned within it, nor any airline whose services are used in the course of the holiday. Please note that in accordance with the Air Navigation Order, an infant must be under 2 years of age on the date of the outbound flight to qualify for infant status.

1)We accept responsibility for ensuring that the holiday you book with us is supplied as described in this brochure and that the services we are contractually obliged to provide are to a reasonable standard. If any part of your holiday is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers save where they lead to death, injury or illness, except as provided in the following paragraph.
a)We accept responsibility for death, injury or illness caused by the negligent acts and/or common omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of any part of your holiday that we are contractually obliged to provide. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English Law.
b)In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in the manner provided by the relevant international convention.
c)If any client suffers death, accidental illness or personal injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advise, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated, authority must be obtained prior to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. The financial assistance is to a maximum sum of £2,000 in total per booking. 

If you have a problem during your holiday, please inform the relevant supplier, (e.g. hotel) and our local representative immediately, who will endeavour to put things right. If your complaint can not be resolved locally, you must complete a report form, which can be obtained from our local representative, the original of which is for you and a copy will be forwarded to us. Please follow this up within 28 days of your return home by writing to our Customer services Department giving your booking reference number and all other relevant information. It is therefore, a condition of this contract that you communicate any problem to the supplier of the services in question and to our representative whilst in resort and obtain a written report form and write promptly to us within 28 days of your return. If you fail to follow this simple procedure, we can not accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. 

This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.

 a)Delays: Flights featured in this brochure are by reputable scheduled airlines who will usually provide refreshments, meals, or accommodation when there is any substantial flight delay and when this is possible to arrange. We do not arrange to provide refreshments, meals or accommodations ourselves if there is any delay at the outward or homeward points of departure and these facilities are not offered by the airline. 
b)Flight Routings
Direct Flight: a flight where there is no change of aircraft en route, but stops are possible for refuelling or to allow passengers on/or off.
Non-Stop flight: a flights without stops or change of aircraft en route.
Flight 'via': a flight via a point as stated in the itinerary and where there is at least one aircraft change en route.

c) Flight Changes. In the event of a change of airline, aircraft type or destination airport, cancellation y you of your contract will be subject to our normal cancellation charges. In circumstances where we are advised by the airline of such a change we will endeavour to advice you or your Travel Agents. Minor timing changes, if known, will be shown on your flight ticket/s and itinerary. You should check this carefully on receipt.
In order to improve the standard of our holidays & services , On your return from your holiday , we will send you a questionnaire to inquire about the services you have received. We kindly request you to spend few minutes of your time to complete the form and forward same to us.

Why choose Paradise Vacations?

Fully Protected

  • 24/7 emergency UK contact number while abroad
  • All flight-inclusive trips are ATOL protected (6204)
  • Established for over 10 years

100% Tailor-made

  • Select your preferred style of accommodation
  • Your entire holiday is designed around your requirements
  • Create the perfect trip with the help of our specialists
  • Explore your interests at your own speed

Expert Knowledge

  • All our specialists have travelled extensively and lived in Sri Lanka
  • The same specialist will handle your trip from start to finish
  • Make the difference between a good trip and an unforgetable one

The Best Guides

  • Hand picked by us or our local partners as the best available
  • Make the difference between a good holiday and unforgettable one
  • They strive to offer a real insight into their country and offer you a once in lifetime experience
Paradisevacations London - United Kingdom
Paradise Travels London - United Kingdom
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